FAQ

What is Laybuy?

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Laybuy offers online shoppers a simple interest free payment plan that lets you secure your purchase today and pay for it in 6 equal payments, once a week for 6 weeks.

How do I use Laybuy?

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Just shop at Symbiosis Skincare and checkout as usual. At checkout, choose Laybuy as your payment method. You will be directed to the Laybuy website to register and provide payment details (Visa or Mastercard). If you’ve used Laybuy before, just log in to your Laybuy account. Then complete your order – it’s that easy!

How does Laybuy work?

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Laybuy performs a credit check to obtain a credit score on all new users upon registration. Once your credit score has been confirmed and your account has been verified, Laybuy assigns your Laybuy limit and you can begin shopping immediately.

The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.

What products are not eligible for Laybuy?

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Laybuy is not available on purchases of subscriptions. If your order contains any of these items, you will need to purchase these items separately.

Can I use Laybuy if I'm an international customer?

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Laybuy is only available to customers with a UK, AU or NZ billing address. Customers with other international billing addresses will not be able to create a Laybuy account.

How does the Laybuy payment schedule work?

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The first payment equal to one sixth of the purchase price occurs once your order is completed. The remaining 5 payments are processed each week on the day of the original purchase from your nominated card. No further action is required and all account information including a payment schedule can be viewed, at any time, through your Laybuy account.

What if I can't pay a Laybuy instalment?

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If funds are not available at the time the automatic payment is due, you will be charged a late payment fee by Laybuy.

When will my items be delivered if I use Laybuy?

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Laybuy orders are delivered within our usual delivery timeframes like any order from TheHut.com. Visit our Delivery Page for more information.

How do I return or exchange an item purchased with Laybuy?

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Laybuy returns follow our standard return process. Please note, refunds for Laybuy will be refunded from Symbiosis Skincare to Laybuy. As soon as the refund is processed it will drop into your Laybuy online account. Have more questions about Laybuy returns? Head to the Laybuy website.

Where can I find out more about Laybuy?

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Visit the Laybuy website here for a comprehensive list of FAQs and consumer terms and conditions.

Laybuy’s Privacy Policy can be found here.