Shipping and returns
Brexit Update: Does Brexit affect EU/EEA orders?
No, Brexit does not affect any orders to EU countries, nor will you have to cover any additional VAT charges or customs.
For any further enquiries or questions please do not hesitate to contact us on [email protected], or message us on our chat for a more immediate response.
Standard Delivery Free*
- UK - Royal Mail Tracked Standard: £3.99 (2-5 working days) (*FREE Shipping for orders over £29)
- EU / EAA - chronoposts (DPD) classic tracked £5.99 (2-5 working days) (*FREE Shipping for orders over £49)
- North America/Worldwide: Fedex / DHL tracked standard : £7.99 (2-5 working days) (*FREE Shipping for orders over £49)
- UK - Royal Mail Tracked 1st class 4.99 next working day Royal Mail 1st Class
- EU / EAA - chronoposts (DPD) Express tracked £9.99 (1-2 working days)
- North America / Worldwide Express : DHL Express Tracked delivery: £9.99 (1-2 working days)
*We are currently shipping to Ukraine. There is an additional surcharge of £17 applied at checkout for each shipment to Ukraine.
All orders placed by
Free shipping does not apply to remote areas . Additional charges will apply on these postcodes - Click here for a full list.
All orders placed by
- 12:30 PM BST will be shipped the same day
Otheriwse orders will be shipped within 24 hours
We have a 29-Day Return Policy: 14 days to notify us in writing through our Contact us page, chat, or by emailing us at [email protected], and 15 days to make sure the product gets returned to us.
The safest way is to return it by tracked delivery and by keeping a copy of your proof of postage. Once we have received your product back, we will endeavour to complete the refund in less than 5 working days. Please ensure the items you are returning are unopened and unused, and in any original packaging. Unwanted goods must be in pristine condition, otherwise we will not be able to process your refund.
Coming Soon/ Out of Stock/Backdated Items
If an item selected is temporarily out of stock at the time of your order, it will be noted on your packing slip. We aim to ship coming soon items on the suggested date, however on some occasions this may be before or after this date. The cancellation period for these items starts from the moment of the initial order. Products on back-order will be delivered as soon as they are available. In all circumstances, you will be charged the original price for the item and it will be delivered to you as soon as available.
*All Delivery Times and Prices may vary and are subject to change.